As Clinical Care Specialist Interacts with area service providers on a daily basis to conduct assessment of patients selected by the hospital for care
Educates patients, their families and the facility staff about company services and products. Proactively maintains and grows relationships with referrals sources.
Partners with Account Manager and Regional Sales Director to create and execute area business and growth plan.
Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback.
Responsible for collecting, reviewing, and completing preadmission information and securing related signoff.
Partners with Account Manager and marketing staff to deliver educational and promotional programs to patient/caregiver and referral sources.
Proactively initiates discharge planning with referral sources to ensure seamless patient transitions to home or ATS. Participates with any data collection required for patient tracking process.
Education and/or Experience: Licensed Nurse (RN)
Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. Joint Commission Standards, ACHC standards).
Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
Basic PC skills: Able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
Access to a reliable means of transportation which will enable the incumbents to travel to care facilities, home visits and multiple hospitals. If such means of transportation would include a personal vehicle, a valid driver’s license and proof of insurance would be required.
Able to plan, organize and make presentations.
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