About the Role for Clinical Care Specialist
- As Clinical Care Specialist Interacts with area service providers on a daily basis to conduct assessment of patients selected by the hospital for care
- Educates patients, their families and the facility staff about company services and products. Proactively maintains and grows relationships with referrals sources.
- Partners with Account Manager and Regional Sales Director to create and execute area business and growth plan.
- Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback.
- Responsible for collecting, reviewing, and completing preadmission information and securing related signoff.
- Partners with Account Manager and marketing staff to deliver educational and promotional programs to patient/caregiver and referral sources.
- Proactively initiates discharge planning with referral sources to ensure seamless patient transitions to home or ATS. Participates with any data collection required for patient tracking process.
Education and/or Experience: Licensed Nurse (RN)
- Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
- Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. Joint Commission Standards, ACHC standards).
- Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
- Basic PC skills: Able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
- Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
- Access to a reliable means of transportation which will enable the incumbents to travel to care facilities, home visits and multiple hospitals. If such means of transportation would include a personal vehicle, a valid driver’s license and proof of insurance would be required.
- Able to plan, organize and make presentations.
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